Refund policy

Delivery Information

• Delivery charges are quoted excluding VAT. This will be added to the order at the checkout
• Eligibility for Next working day delivery is for orders placed before 2.00PM Monday-Friday, all orders after this time will be processed the following day. Orders placed after 2PM on Friday will be shipped out Monday. (Please note this service is not guaranteed and excludes unforeseen order delays, promotional days such as 'VAT Free', and single-item shipping). 
• Standard delivery is next working day if the order is placed at 2.00pm. Delivery is Monday to Friday between 7.00 am to 6:30 pm, please ensure somebody is available during these times to receive the delivery. Please note, during busier periods delivery could take 3-5 working days. In this instance, you will be notified by the courier. 

Returns

We operate on a free 60 day return policy. This means that you have 60 days after receiving your products to change your mind. Only unopened, undamaged products can be returned within 60 days. 

Return exemptions:

• Electrical products cannot be returned once taken out of packaging
• Scissors, razors, tweezers etc cannot be returned due to hygiene regulations
• These exeptions do not apply where products are deemed to be faulty or damaged in transit

In the unlikely event that your products arrives damaged or with incorrect items, you'll need to let us know within 48 hours of receiving your order and we will do our best to make right the issue with either a replacement or refund. Include photos of your order in initial communications to speed up the process! 

To start a return, you can contact us at hello@3deluxe.hair. Please note that returns will need to be sent to the following address: Unit 12 Electric Avenue, LN6 9BJ 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that all returns are responsibility of the customer until the parcel is received and accepted by our team. We recommend using the original packaging to return your order, with tape on product lids to minimize the chance of spillage. 

You can always contact us for any return question at hello@3deluxe.hair.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@3deluxe.hair.